Logmein Rescue Help Desk

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Logmein rescue help desk.

Logmein rescue is a powerful easy to use remote support solution for pcs macs mobile devices and more. Install and configure the application in zendesk support. Global and eu accounts are isolated so make sure you use the right password reset page. To begin using logmein rescue for zendesk support you must have a valid logmein rescue licensed or trial account.

Start creating remote support sessions from zendesk support tickets. Rescue is built to serve teams of all sizes from small helpdesks to the world s largest support organizations and everyone in between. Security is strong customers must get permission for technicians to access any function and remote sessions employ tls 1 1 transport security with aes 256 bit encryption. Logmein rescue is a wonderful helpdesk solution.

Nothing to share about cons. Logmein rescue is my favorite helpdesk solution platform. Download install test read popular topics user guides and find resources that will help you use your product. It worked great for me.

Tech support agents can now initiate a screen sharing logmein rescue session directly from a support ticket. With logmein rescue help desk software your agents can connect to users anywhere in the world. Customers love it because it allows us to solve most of their tech problems without ever having to enter their premises. Multi platform support enables connection to pc and mac devices while logmein s mobile device support simplifies support for ios android blackberry and other devices.

Find the full setup article here. It also gives easy to assign and generate tickets. It offers an intuitive platform to solve customer issues quickly. Multi platform support for users across pc mac ios and android devices full customization and administration controls that lets you tailor rescue to your company s processes enterprise grade security measures including tls 1 2 transport security with aes 256 bit encryption.

Enter the email address for your logmein account and we ll send you instructions on how to change your password. It offers one of the best helpdesk platforms for businesses to manage solve and control a large number of clients at a time. Make sure you submit an email address that is associated with your rescue account. Utilize cayzu s logmein to help solve support problems faster when a customer reaches out for tech support it can be frustrating to try to visualize what he or she is looking at to determine the cause.